Islamic Relief Kenya welcomes complaints and feedback from members of our target communities, stakeholders, staff,
volunteers and those working on behalf of Islamic Relief. We strive to continually develop, improve and be accountable.
This is why we want to hear about any concerns and complaints you have, and take appropriate action.

Please be aware that complaints should sent through the portal. However if this cannot be done please use [email protected] and do not copy any other IRW individuals including the Chief Executive Officer, Board of Trustees, Board of Directors or individual staff members. Any parties copied into correspondence of this nature will not be responding.  This is to allow due process to take place and ensures that confidentiality and integrity of the process is maintained.  This is in accordance with the IRW Complaints Policy.

If you have any concerns relating to safeguarding or want to make a complaint about any other matter, please submit via our portal.
We aim to deal with all concerns and complaints quickly and confidentially. We will contact you as soon as we can – typically we will acknowledge receipt within 7 working days. We assure you that complaints will be handled confidentially, fairly and sensitively.

Complaints Officer, Islamic Relief Worldwide, 19 Rea Street South, Birmingham B5 6LB